My referral credit is missing
Last updated
Referral attribution is based on the most recent link or code associated with a purchase before checkout, using Premail’s own first-party records. A few things commonly cause missing credit.
What commonly causes missing credit?
- The link was opened in a different browser or private/incognito window than the one used to check out
- Cookies were cleared, or analytics cookies were declined, between opening the link and checking out in a later session, with no code entered directly
- A different referral link or code was opened afterward, which takes precedence over the earlier one
- The purchase was made by the affiliate themselves, or by an existing Premail customer, neither of which is eligible for commission
How do I request an attribution review?
Email support@premail.pro with the referral link or code you used and the approximate date of purchase. Premail reviews attribution disputes against its own records; see the affiliate terms for how disputes are handled.
Still have questions?
Contact Support (for Pro members)