My referral credit is missing

What commonly causes missing credit?

• The link was opened in a different browser or private/incognito window than the one used to check out
• Cookies were cleared, or analytics cookies were declined, between opening the link and checking out in a later session, with no code entered directly
• A different referral link or code was opened afterward, which takes precedence over the earlier one
• The code had expired by the time of purchase. Each code only counts for the attribution window listed in the terms
• The purchase was made by the affiliate themselves, or by an existing Premail customer, neither of which is eligible for commission
• The purchase was refunded or successfully disputed, which never earns a commission

How can a buyer make sure the referral counts?

1. 1Open the referral link, or have the code ready, in the browser you will pay in.
2. 2On the upgrade page, check that it says Referral code applied. If it shows the Have a referral code? box instead, type the code and click Apply.
3. 3Complete checkout in that same browser, without switching to another browser or a private window.

If you are buying from inside the desktop app, open the referral link first and click Open Premail on the page that appears, so the app holds the code when you upgrade. See Using a Premail referral link or code.

What should an affiliate check?

• Share the full link, premail.pro/r/<code>, where you can. A link carries the code for the buyer, while a bare code depends on them typing it at checkout.
• Remember that a buyer who already owns Premail, or who buys after the attribution window has passed, does not count.
• A new commission sits in a hold period before it becomes payable, and a refund during that time removes it. A purchase can be correctly attributed and still not show as payable yet.

There is no self-serve affiliate page on this site yet, so for the status of a specific referral, email support with the details below.

Can credit be added after a purchase?

Not by the buyer. Once checkout starts, the referral attached to it is fixed, so applying a code afterwards does not change a completed purchase. If you believe the wrong affiliate, or no affiliate, was credited, ask for a review instead.

How do I request an attribution review?

Email support@premail.pro with the referral link or code you used and the approximate date of purchase. Premail reviews attribution disputes against its own records; see the affiliate terms for how disputes are handled.

A dispute does not pause or reverse a payout that has already been made while it is being reviewed. To be sure the answer reaches you, add premail.pro to your Allowed Senders first; see Allow premail.pro so replies reach you.