Affiliate payout timing and returns

How do I connect a payout method?

There is no self-serve affiliate page on this site yet. Affiliates are set up by hand, so email support@premail.pro to join the program or to start payout setup. After that:

1. 1Complete Stripe’s hosted form with your payout destination and any identity information Stripe requires for your country.
2. 2Once Stripe reports your recipient as ready, your account can be included in a future payout batch.

The countries and payout currencies the program supports are listed on the affiliate terms page.

When are payouts sent?

Payable balances are grouped into monthly payout batches on the schedule published on the affiliate terms page. A new commission is held for a set period first (to allow for refunds and fraud review), and a balance below the minimum payout amount carries forward to the next batch rather than being paid out early.

A small balance is never forfeited for being under the minimum. It keeps adding up until it is large enough to be paid.

What can hold a payout?

Any of these keeps a balance out of a batch without deleting it:

• No active Stripe payout destination yet
• A missing or blocked compliance or tax-reporting status
• Updated program terms you have not yet re-accepted
• A balance still inside its hold period, or below the minimum payout

Once the reason clears, the balance is included in the next batch.

What happens if a purchase is refunded?

A refunded or successfully disputed purchase never earns a commission, and a partial refund reduces it proportionally. If the refund comes after the commission was already paid, Premail does not claw the payout back. The amount is offset against your future earnings instead, and Premail will never invoice you or debit your payout method for it.

Who pays payout fees and currency conversion?

The affiliate terms say which party pays payout fees and list the supported payout currencies. Currency conversion and any payout-method fees fall to that party. Check the terms before you choose a payout destination in a different currency.

Do changes to the program affect what I already earned?

No. A change to the rate, hold period, minimum, countries, or currencies applies only going forward. A commission already earned keeps the terms it was earned under. If your affiliate account is closed, a matured balance that was not tied to fraud or a self-referral is still paid in a future batch once any required compliance or tax status is resolved.

What happens if a payout is returned?

A payout can be returned by your bank for reasons like an incorrect or closed account. Premail holds the affected balance and contacts you to correct your payout details before retrying in a future batch; Premail does not guarantee a specific arrival date once funds leave its account, since bank processing times vary by country and method.