Human Support
Premail Pro includes access to human support. If you run into a bug, have a billing question, or need help getting something working, you can submit a request and a real person will respond.
To reach support, go to premail.pro/support. You'll need to provide your name, email address, and a description of the issue. Choose a subject that matches your request: bug report, billing question, feature request, or other.
Before submitting
Most issues are answered in these help articles. Before reaching out, check whether your question is covered here. Common issues have documented solutions that are faster than waiting for a response.
- Classification problems: see Activity Log and Rule Explainability
- Account not connecting: see Adding Email Accounts
- Missed emails while sleeping: see What Happens When Your Computer Sleeps
- API key setup: see AI Model Configuration
Human support is a Pro feature. If you're on the free plan, upgrade at premail.pro/upgrade to unlock support requests.
Still have questions?
Contact Support (for Pro members)